Refund policy
You have 30 days from delivery to request a return.
If the item is faulty, damaged or not what you ordered
That one is on us. Send us a photo through the contact page within 30 days of delivery and we will refund you in full or send a replacement, whichever you prefer. You will not be asked to pay return shipping, and in most cases you will not need to send the item back at all.
If you have simply changed your mind
Also fine, within the same 30 days. Two conditions:
- The item must be unused and in its original packaging, in a condition we could reasonably sell again.
- Return shipping is at your own cost. We recommend a tracked service. If a return goes missing on its way back to us and cannot be traced, we cannot refund it.
Original shipping was free, so there is nothing to deduct there.
How to start a return
Contact us with your order number and, if the item is faulty, a photo. Do not send anything back before you hear from us — we will confirm the return address first, and unannounced returns can go astray.
Refunds
Once your return is approved we will process the refund to your original payment method within 3 business days. Your bank or card issuer may take a further 5 to 10 business days to show it.
Cancelling an order
If you need to cancel, message us as fast as you can. If the order has not been dispatched we will cancel and refund it in full. Once it has shipped, it falls under the returns process above.
Your legal rights
Nothing in this policy limits any statutory rights you have under the consumer law of your country. If your local law gives you more than this policy does, your local law wins.