Shipping policy

Shipping is free on every order. No minimum spend, no threshold to hit, and it applies wherever you are in the world.

How long it takes

Orders are dispatched within 1–2 business days. Delivery then takes 10 to 20 business days, depending on where you are and how customs is moving that week.

We are upfront about that window because it is the real one. Our gear ships direct from the manufacturer, which is what lets us keep shipping free and prices where they are. If you need something in a hurry, this is not the store for you, and we would rather say so now than after you have paid.

The estimated delivery dates shown on each product page are calculated for your address and are the best guide we can give.

Tracking

You will get a confirmation email as soon as your order is placed, and a tracking number once it ships. Tracking can take a few days to start updating after dispatch. That is normal and does not mean anything has gone wrong.

Where we ship

Worldwide.

Customs, duties and import taxes

If you are ordering from outside the United States, your country may charge import duties, taxes or a handling fee when the parcel arrives. These are set by your government, not by us. They are not included in the price you pay at checkout, they are the customer's responsibility, and we have no way to predict, control or refund them.

If something goes wrong

If your order has not arrived within 30 business days of dispatch, contact us and we will chase it or replace it. If a parcel is confirmed lost in transit, we cover it.

Please double-check your shipping address at checkout. We cannot redirect a parcel once it has left, and orders shipped to an address entered incorrectly are not covered.

Questions

Use the contact page and a real person will answer, usually the same day.